Refund policy

RETURNS AND REFUNDS
7 Day Return Policy – Elkstones 7-day return policy covers all non-commercial purchases made through the Elkstone website or shopfront (excludes clearance items). This policy covers all customers not satisfied with the quality of our goods. The 7-day return period will commence from the date you receive the goods.
Once a refund is requested in writing to info@elkstone.com.au within this 7 day period and determined to be eligible, Elkstone will refund the purchase price of the goods and your account should be credited within 10 business days of the goods arriving back to Elkstone in the original condition they were received. Your refund will not include the delivery charges incurred in getting the goods to and from the customer. Goods must be returned in their original packaging and boxes to be considered for a full refund.
Damaged goods received back, where original packaging has not been used, will not be refunded. Elkstone will organise return freight for damaged items that are being returned or refunded. The customer must package the goods up in the original packaging and provide a date to Elkstone to organise the pickup from them. If the delivery driver attempts to pick up the goods on the said day/date and the driver cannot pick them up, a minimum $75 ‘futile pick up’ fee (per futile pick up) will be passed onto the customer to pay. This fee/s may be taken out of the refund of goods provided to the customer.

 

CHANGE OF MIND FEES (Pre-Delivery & Post-Delivery)

Elkstone offers a Change of Mind option BEFORE furniture items have been dispatched or delivered for standard orders. For Change Of Mind Post Delivery, please revert to the returns and refunds paragraph above. If for any reason you change your mind about your furniture purchase prior to dispatch/delivery, we offer a change of mind return policy. Depending on how you pay for your furniture items, different money merchants charge Elkstone different fees, even if it’s a refund. If the cancelation or return adheres by the other terms and conditions, Elkstone can provide a full refund less delivery fees and the fees the merchants charge Elkstone with. For example, If a customer purchases a chair for $100 using a credit card, then changes their mind and returns the chair in agreeance with our T&C’s, the customer will receive a refund of $100 less a 1.55% amount plus 30 cents. The total refund amount will be $98.15. ($100 less 1.55% plus 30 cents).

  • Credit Card payments: 1.55 % plus 30 cents per transaction. There is an additional 1% fee for international and currency conversion transactions.
  • Paypal: 2.2% plus 30 cents per transaction.
  • Zip: (around 4.4% + 0.30 cents). Note: this rate fluctuates, as we spoke, please use 4.4%.+ 0.30 cents